Shipping policy

Free tracked shipping

Every order ships free, with tracking, to any address in the United States, including Alaska and Hawaii. There is no minimum order. We don't currently ship to U.S. territories or military (APO/FPO) addresses.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday are processed the next business day.

Delivery time

Once your order ships, delivery usually takes 5–8 business days. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather and peak seasons.
If we can't ship your order within the time shown at checkout, we'll email you before that date with a new one. You can accept the delay or cancel the order for a full refund.

Tracking

As soon as your order ships, we email you a tracking number. Tracking can take 24–48 hours to show its first update. If your tracking hasn't moved for 7 business days, write to us and we'll look into it.

Sales tax, duties and import fees

Sales tax is calculated at checkout where state law requires it. Some orders ship from our fulfilment partner outside the United States. Depending on the order, the carrier or U.S. Customs and Border Protection may charge import duties or fees on delivery. These charges are set by the government and the carrier and are not included in our prices.

Lost or damaged parcels

If your parcel is marked as delivered but you can't find it, check with neighbors and your building's mailroom first, then contact us within 7 days of the delivery date.
If your parcel is lost in transit, or tracking shows no movement for 15 business days, we will send a replacement or give you a full refund.
If your watch arrives damaged, email us within 7 days of delivery with your order number and photos of the watch and the packaging. We'll replace it at no cost to you.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing the order and we'll correct it before it ships. We can't redirect a parcel once it has left, and we're not responsible for orders delivered to an address entered incorrectly.

Questions

Email support@orbenwatch.com with your order number. We reply within one business day.