Contact
Questions about an order, a size or a return? Write to us and a person will answer.
support@orbenwatch.com
Response time
Within one business day, Monday to Friday.
Order status
Tracking is emailed as soon as your parcel ships.
Returns
30 days, unworn, in the original packaging.
Common questions
How long does shipping take?
Orders leave within one business day. Delivery across Canada usually takes 6–12 business days, and every order is tracked.
Where is my tracking number?
It's emailed the moment your parcel ships. If it isn't in your inbox, check the spam folder, then write to us with your order number.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email us with your order number as soon as you can and we'll catch it.
What's the return policy?
30 days from delivery, unworn and in the original packaging. Write to us first and we'll send instructions.
Do the watches come with a warranty?
Every watch carries a 2-year warranty on the movement. It covers defects, not accidental damage or water past the stated resistance.
