Warranty
Limited lifetime warranty
Every ORBEN watch is covered for as long as you own it, against defects in materials and workmanship under normal use.
Who gives this warranty
ORBEN (orbenwatch.com), support@orbenwatch.com.
What "lifetime" means
The warranty covers the watch for the lifetime of the product, for the person who bought it from us. It isn't transferable if the watch is sold or given away. Keep your order confirmation email; it's your proof of purchase.
What's covered
Defects in materials or workmanship under normal use, including:
- a movement that stops or keeps time outside its normal range,
- a crown or stem that fails,
- hands or discs that come loose,
- strap or bracelet attachments that fail because of a defect.
What isn't covered
- normal wear: scratches, scuffs, faded or worn straps,
- quartz batteries, which run down with use (they last about 2–3 years),
- broken glass or dents from knocks and drops,
- water damage beyond the rated water resistance (5 ATM means rain and splashes, not swimming),
- damage from opening, repairing or modifying the watch anywhere other than through us,
- loss or theft.
About automatic watches
An automatic (MECHA) watch gains or loses a few seconds a day and stops if it isn't worn or wound for about two days. This is how mechanical movements work, not a defect.
What we will do
If your claim is approved, we will repair or replace the watch at no charge. If the model is no longer made, we'll replace it with a current model of equal or higher value.
How to make a claim
Email support@orbenwatch.com with:
- your order number,
- a short description of the problem,
- a photo or short video showing it.
We'll reply within one business day.
Shipping for warranty claims
During the first 2 years we pay shipping both ways. After that, you send the watch to us and we pay to send it back.
Limits
To the extent the law allows, any implied warranties on your watch, including merchantability and fitness for a particular purpose, last only as long as this written warranty, and we aren't liable for incidental or consequential damages. Some states don't allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It is in addition to your rights under federal and state consumer protection laws.
