Refund policy

99-day free trial

Wear it for 99 days. You have 99 days from the day your order is delivered to decide. Wear the watch as you normally would. If it isn't for you, send it back for a full refund.

What we accept back

Normal light wear from everyday use is fine. That's the point of a trial. We can't accept a watch back if it has:

- cracked or broken glass, deep scratches or dents,
- water damage beyond the rated water resistance,
- been opened, repaired or modified by anyone other than us,
- missing parts: the original strap or bracelet, the box, or accessories that came with it.

Please return it in the original box. It protects the watch in transit.

How to return

- Email support@orbenwatch.com with your order number and the item(s) you want to return.
- We'll reply within one business day with approval and the return address.
- Pack the watch securely in its box and send it back with a tracked service. Keep the tracking number.

Please contact us before sending anything. Parcels that arrive without approval can't be processed.

Return shipping

For a refund, return shipping is paid by you. For an exchange, it's on us (see Free exchanges below). If the item arrived faulty, damaged or not what you ordered, we always pay, or we send a replacement without asking for the item back.

Refunds

When your return arrives, we check it and email you. The refund goes back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. If more than 15 business days have passed since we confirmed your refund, contact us. Original shipping was free, so nothing is deducted for it.

Cancelling before it ships

Email us within 12 hours of placing your order and we'll cancel it for a full refund if it hasn't shipped yet. Once an order has shipped, the 99-day trial applies.

Pair offer (Buy 1, Get 1 for $20)

The second watch in a pair is discounted because you bought the first one. If you return only part of a pair, the refund is recalculated as if you had bought just the watch you keep, at its regular price, and the difference is refunded. Returning the whole order gets you a full refund. Free gifts included with your order (such as the extra strap, polishing cloth or travel pouch) can be kept.

Free exchanges

Wrong color? Swap it free. Within 99 days of delivery you can exchange your watch for another model or color, and we pay shipping both ways: we email you a prepaid return label and ship the new watch free as soon as yours is on its way back.

- One free exchange per watch.
- If the new watch costs more, you pay the difference. If it costs less, we refund the difference.
- The same condition rules apply as for returns (light wear is fine).

To start an exchange, email support@orbenwatch.com with your order number and the watch you'd like instead.

30-day price protection

If the regular price of a watch you bought on orbenwatch.com drops within 30 days of your order, email us and we'll refund the difference to your original payment method. This covers changes to the regular price only. It doesn't cover discount codes, pair offers, or limited-time sales such as Black Friday and Cyber Monday.

After 99 days

Anything that goes wrong with the watch itself is covered by our limited lifetime warranty. See the Warranty page.

Your rights

This policy doesn't limit any rights you have under federal or state consumer protection laws.

Contact

support@orbenwatch.com